Privacy Policy & Terms

PRIVACY NOTICE

This privacy notice discloses the privacy practices for http://www.truechoicekoniracingservices.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-888-566-4722 or via email using the contact form on the home page.

INTRODUCTION

TRUECHOICE, Inc. opened in 1987 as a nationwide and international distributor of motorsports equipment and technology. Price competitiveness, product quality, product availability, customer technical support and product innovation are the key marketing concepts that enabled us to establish and maintain our philosophy.

We currently operate as Truechoice Koni Racing Services in a facility located near the heart of racing in America. Our location, philosophy, and product range is complemented by a staff of professionals with over 70 years combined racing experience.

You, the customer, are the key to our business. We are constantly seeking ways to improve our service and we welcome your input and ideas regarding our products and services.

Yours in Motorsports,
TRUECHOICE RACING SERVICES

ABOUT OUR PARTS STORE

The Truechoice Racing Services Parts Store features suspension products from world-renowned manufacturers and suppliers.
Our enhanced order and computer systems provide for an increased level of service.  Specific and in-depth technical information regarding suspensions is our speciality.

IMPORTANT INFORMATION

Truechoice Racing Services
4683 Northwest Parkway
Hilliard, OH 43026 USA
Toll-free Phone
1-888-566-4722
in the USA and Canada.
Phone: 614-876-3483
Fax: 614-876-9292
Hours: 8 am to 5 pm Mon-Fri (EST)

SALES TERMS

SHIPPING INFORMATION

Orders received by 4:00 pm EST will ship the same day (all in-stock items) via UPS Ground, 3rd day, 2nd day, or Next Day. Larger and heavy shipments are arranged via motor freight and specialist carriers at favorable rates. Postal Service available, rates vary.

HANDLING & C.O.D. CHARGES

There is a $6.35 handling charge added to all orders to cover costs of packaging and processing. A $9.00 charge is added by UPS to all C.O.D. shipments for processing.

PAYMENT

We accept American Express, VISA, Mastercard, Discover credit cards all securely handled through COMODO security and Authorize.net secure credit card transaction. We also ship UPS COD.

RETURNS

If you have a problem, please call us. If we have made a mistake, we will be happy to rectify it. Please have your invoice number available. Special Order Parts can not be returned.

No returns will be accepted without proper return authorization. Returns will be accepted only if the parts are returned within 15 days of receipt and are in new condition, including original packaging and packing slip or invoice. Our RGA# (Returned Goods Authorization) must be displayed on all returned packages.

Returns outside of these specifications may be sent back to you at Truechoice Racing Services’ discretion.

DAMAGED GOODS

All goods leave Truechoice Racing Services in good condition. Goods damaged in-transit are the responsibility of the carrier. Open all packages upon receipt. You should notify the carrier immediately of any damage and should retain all the packing materials and paperwork for inspection.

WARRANTY

All goods or services sold are for racing and off-road use. There are “NO” warranties, written or oral, expressed or implied, made to the purchaser. We assume no liability or responsibility for equipment failure or the suitability of any product or service provided.

PRICING

All pricing is racer net. Dealer inquiries are welcome, please call.

Truechoice Racing Services will do its utmost to hold pricing as currently published. However, due to circumstances beyond our control prices are subject to change without notice.

This Store is secured by COMODO SSL and Authorize.net Credit Card Processing